Frequently Asked Questions
Quick answers about parts, fitment, shipping, payments, and returns at Dukan Parts.
Do you sell genuine or aftermarket parts?
We provide both genuine and OEM‑equivalent (aftermarket) parts from trusted suppliers, with compatibility assurance.
Which car brands do you cover?
Our catalog focuses on European brands popular in the GCC — Mercedes‑Benz, BMW, MINI, Land Rover, and more.
How do I make sure the part fits my car?
Share your VIN with support and we’ll verify fitment before you confirm your order.
Do you ship across the GCC?
Yes — we ship to the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman with reliable carriers.
What payment methods do you accept?
Major credit/debit cards and regional online gateways are supported.
What is your return policy?
Items can be returned within 14 days if unused and in original packaging. Contact support for steps.
How can I contact support?
Email support@dukanparts.com. We respond in English and Arabic.
