Privacy Policy

Version 1.0 — Effective October 2025

1) Introduction

At Dukan Parts (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit DukanParts.com or communicate with us through our support channels, including WhatsApp.

2) Information We Collect

Contact details (name, phone number, email address)
Shipping and billing addresses
Vehicle information (VIN or model) provided for fitment verification
Payment details (processed securely via third‑party gateways)
Usage data, cookies, and analytics logs

3) How We Use Your Information

To process and deliver your orders
To provide fitment assistance and customer support
To send order updates, confirmations, and support responses
To improve website performance and personalize your experience
To comply with legal or regulatory obligations

4) Cookies & Analytics

We use cookies and analytics tools such as Google Analytics (Measurement ID: G‑D0D5CPV7TZ) to understand visitor behavior, measure performance, and improve our services. You may adjust your browser settings to reject cookies, though some site features may not function properly.

5) Payments & Third‑Party Services

Payments are processed securely through trusted third‑party gateways such as MamoPay. We do not store or access your full card details. Each provider’s privacy policy applies to the data you share through their systems.

6) Communication via WhatsApp

When you contact us on WhatsApp, we may store your conversation history to better assist you and record service quality. WhatsApp’s own privacy policy also applies, as messages may be processed through their platform.

7) Data Security

We use encryption, firewalls, and secure servers to protect your data. While we strive for the highest security standards, no online transmission is completely risk‑free, and users share data at their own discretion.

8) Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law (for example, for accounting or tax obligations).

9) Your Rights

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications

10) International Data Transfers

Since we serve GCC customers, your data may be transferred or processed in other countries where our partners operate. We ensure reasonable safeguards to protect your data in all locations.

11) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page with a revised effective date.

12) Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Menu